But which insurance company is the best choice? I’ve AXA Travel insurance as part of my AMEX Platinum Card benefits and claimed three times over the past few years - once for dental treatment (USA) and more recently for GP appointments (Spain) plus a cruise package holiday (Covid 19). Is AXA travel insurance worth it? Thought that may indicate a resolution, but still heard nothing. We took out travel cover from AXA for our week long trip to Egypt in January 2020. Nothing. I've never claimed in ten years but we got caught in the Canary Islands during a massive sandstorm in February - cancelled flights, missed connecting flights, etc. No point of buying insurance of them. Choose a plan that most fits your needs and travel style. © 2020 Trustpilot A/S. Phone lines you will be waiting for 2 hours to speak to someone only for them to hang up on you!! Take full advantage of adapted medical coverage that meets all of your needs, whenever you … I contacted AXA about a claim and they said that Covid isn't covered under my policy and that all the vendors (hotel, airline, travel company) are responsible to refund me.I travel at least twice a year internationally and I will NEVER use AXA again. Reviews AXA Travel Insurance. In 2014, it was named Interbrand’s leading global insurance brand for a sixth consecutive year. I've never claimed in ten years but we got caught in the Canary Islands during a massive sandstorm in February - cancelled flights, missed connecting flights, etc. I have heard nothing since so I do not know what they are doing with my case. Avoid them. Posted on April 8, 2018 by michelle. For travel assistance, you may contact 24/7 Smart Traveller Hotline at: Telephone number:(+632) 8 807 55 99; Email Address: firstname.lastname@example.org; For inquiries regarding claims and product specifications, you may contact the AXA Customer Care Hotline at: Telephone number:(02) 8 581-5292; Email Address: email@example.com My Account. Even if I wanted to go, Greece closed their borders. In Singapore the company is also known for its comprehensive car and health insurance options. They make up their own rules for your policy, Horrible and non-existent (literally) customer service, No response at time of discharge of hospital and make excuses at claim times, Appalling service even in these desperate times. AXA Travel Insurance Review: Is it a Good Buy? Your experience can help others make better choices. Making a simple claim is taking over 3 months with no end date in sight. Review of Axa Travel Insurance. Just to warn people don’t ever go near them you will be sorry . Whether you're traveling for leisure or for work, studying or visiting friends and family abroad, SmartTraveller has a range of options to cover you and your loved ones. AXA Affin General Insurance wishes to inform that trip cancellation claim and all benefits related to COVID-19 for travel policies purchased on and after 31st January 2020 (for China) and 12th March 2020 (worldwide except China) will not be covered. We are still under the stay at home mandate. Find out what genuine customers have said about axa.co.uk/insurance/personal/contact/. After many emails Singapore Airlines refunded us part of our ticket price. AXA Reviews - Travel Insurance Ranked 2 of 25 Travel Insurance providers . There are 351 customers that AXA Insurance, rating them as bad. Very bad in dealing, Took travel smart plus insurance for my parents where it said will cover the medical expenses. Have to say all the negative reviews took me by surprise. Despite hospital providing all reports on time, the Axa team was making several excuses at bill settlement and asking for split bills and at time of discharge of hospital, they stopped responding. Read 1 more review about Axa Travel-insurance Only the latest review will count in the company's TrustScore Chris 3 reviews. Avoid. Write a review. For most of my bookings that was possible but we had a villa booking in Florida that was paid by bank transfer directly to the villa owner, who would not offer any refund or alternate dates.I tried to call AXA by phone but couldn’t get an answer.18 March – I sent AXA an email outlining my claim details29 March – Claim submitted8 April – sent AXA an email asking for status update15 April – AXA sent a copy of more claim forms to complete17 April – AXA send email apologising for delay – repeated on 24, 25, 26 and 27 April.11 May – AXA ask for copy of invoice from Villa owner12 May – Copy of invoice sent to AXA29 May – I sent an email asking for status update29 May – AXA send email to suggest I contact providers to negotiate a refund30 May – I sent AXA an email outlining the history again asking for a status update. 4.50 out of 5. AXA charged me exorbitant premium on travel insurance, which I happily paid, because I was under the impression that they have a customer friendly refund policy just in case the trip is cancelled for whatever reasons. Join the 225 people who’ve already reviewed Axa Travel-insurance. After two months waiting they said compensation is less than excess so nothing was paid out. Emergency medical evacuation Unlimited coverage for emergency transportation and medical care to the nearest hospital. Every time I've made a claim with this company it's been dealt with superbly no issues at all, paid on two C 19 claims this year, a cancelled holiday for illness a few ago and the sickness whilst away 7 years ago, comes as part of my bank package. Have to say all the negative reviews took me by surprise. and take money off you and wont let you claim avoid at all costs! The company offers healthcare, investment and insurance products, including car and van insurance, travel insurance and breakdown cover. Every major travel insurance company. my accommodation3. 4.8/5 Travel Insurance. Avoid. They replied to every email promptly and professionally.The money was in our account very quickly. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Axa Travel-insurance Reviews 158 • Bad . Axa Travel Insurance Reviews Click here if this is your business. Just to warn people don’t ever go near them you will be sorry . Join the 209 people who’ve already reviewed Axa Travel-insurance. It said 100% trip cancellation was covered. So I cancelled my flights based on that advice rather than transferring them to a different destination. This pays for the ransom payment as a result of kidnapping and hostage outside Malaysia. Axa Travel Insurance Reviews Click here if this is your business. More about AXA travel insurance. AXA is an outstanding choice for your travel insurance. Sandro has to reorganize the rest of his trip. 2 0. 8.74 /10. AXA Travel Insurance: What You Need to Know AXA's travel insurance plans, the "Essential" budget plan and the "Comprehensive" premium plan, exhibit decent value for money, higher-than-average coverage with particularly good protection against personal accident/death, and somewhat erratic pricing compared to competing plans that tends to vary depending on trip destination and duration. I tried to cancel my policy I made a week ago, both phone and email, but I haven't received any confirmation that it has been cancelled indicating that they didn't do anything about it at all and probably never will. the event i was supposed to attendAXA have hidden behind the Covid-19 pandemic and passed on responsibility to others showing a lack of support and commitment to their customers. When we receive a visitor or someone back home we usually ask “How was your journey?” as almost by default, we want to know if the journey was satisfactory for that person. Reading our Axa travel insurance reviews can help you find out what other travellers have to say. Voice your opinion today and hear what 158 customers have already said. In crisis, they give no assurance and avoid at billing times. I've never claimed in ten years but we got caught in the Canary Islands during a massive sandstorm in February - cancelled flights, missed connecting flights, etc. Please go elsewhere. Choose from our Bronze, Silver, or Gold levels of cover, and tailor you your … The email also states they would reply in another six weeks. Would have no hesitation in recommend them to anybody. Customer service is without doubt the worst I have experienced and the lies told are just a joke . it enables you to choose from a plethora of offers and benefits and customize your plan appropriately. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Axa Travel-insurance Reviews 158 • Bad .